Real Results from Fixing Broken Systems

The owner had no idea their contact form had stopped delivering messages. For 8 months, every website enquiry was silently dropped. They were getting visitors but zero web leads.

• • Form was built on an outdated plugin with a broken SMTP connection
• • No notification was ever shown to the user submitting the form
• • Owner assumed the website was generating no interest

Full website rebuild with a properly configured form and email infrastructure.

• ✓ Rebuilt the website on a modern, maintained platform
• ✓ Configured transactional email with proper authentication
• ✓ Set up email delivery monitoring and test confirmations
• ✓ Tested the full submission flow before launch

The owner said: 'I didn't realise how much I was losing. The website was working — the system behind it wasn't.'

A consulting firm noticed that clients were receiving their proposals and invoices in spam folders. Some clients never saw important documents. Trust was being eroded silently.

• • MX and SPF records were in place — standard defaults from the hosting provider — but DKIM and DMARC had never been configured
• • Staff were sending from a mix of personal Gmail accounts and a branded domain email, inconsistently
• • Without DKIM and DMARC, there was nothing telling receiving mail servers that these emails were legitimate — making it easy for spam filters to flag or reject them

Email authentication completed with DKIM and DMARC, and all staff moved to consistent branded accounts. Note: most Singapore businesses have MX and SPF set up by default through their hosting provider — but DKIM and DMARC are two extra DNS records that are almost always skipped. If you're not sure whether your domain has these configured, it's worth checking.

• ✓ Configured DKIM and DMARC records on the domain, completing the full email authentication chain alongside the existing SPF record
• ✓ Migrated all staff to unified branded email accounts
• ✓ Set up email signature standards across the team
• ✓ Verified deliverability with testing tools before cutover

A partner at the firm said: 'We didn't know this was a fixable problem. We thought spam was just something that happened.'

The business owner had lost access to the account where the domain was registered. The original developer who set it up was no longer reachable. The domain was up for renewal and the owner had no way to renew or transfer it.

• • Domain was registered under a developer's personal account
• • No credentials were ever shared with the business owner
• • Domain was 2 weeks from expiry when we were contacted

Domain recovery, transfer, and full system rebuild under owner control.

• ✓ Contacted the registrar and initiated domain recovery with business ownership documentation
• ✓ Transferred domain to a new registrar account owned and controlled by the business
• ✓ Rebuilt hosting on a modern server with proper backups
• ✓ Created full documentation of every component so the owner always knows what they have

The owner now has full documentation of every account, credential, and component in their digital setup.

Singapore's TCG community was active but increasingly risky. Buying, selling, and trading happened across informal channels where there was no identity verification and no accountability. Scam cases — fake listings and non-delivery — were a growing and known problem.

• • Scammers could create listings with no identity verification and disappear after a deal — with no recourse for the other party
• • There was no public record of a user's transaction history or reputation — every deal was a leap of faith
• • The community needed a Singapore-specific home that brought trust, listings, and engagement tools together

Built a community platform from the ground up — one where trust is built into every layer, deals still happen offline (as the community prefers), and both parties build a verifiable reputation through post-transaction reviews.

• ✓ Required email and phone verification at registration, and blocked non-Singapore IP addresses — so every user on the platform is a real, verified, Singapore-based person
• ✓ Built a post-transaction review system: after each offline deal, both buyer and seller submit a review. Over time, users build a public reputation profile — making it easy to see who is trustworthy before agreeing to a trade
• ✓ Designed a flexible auction feature: if the highest bidder does not follow through, the seller can proceed with the 2nd or 3rd bidder in sequence — no need to restart from scratch
• ✓ Integrated AI-powered listing sync: users on selected plans can share a Carousell or TikTok product link, and the platform automatically extracts the card details and creates the listing — no manual re-entry needed
• ✓ Added in-platform games (word search, crossword, 3×3 puzzles) with a reward points system redeemable for AI card scan credits or platform merchandise — keeping the community active and engaged

The offline-first model was a deliberate design decision. The community wanted to keep deals personal and direct — the platform's job is to make those people trustworthy before the deal happens, and accountable after.

The client was on a standard webmail hosting plan and had been unhappy with it for months. The provider's support was handled entirely through a ticketing system — no live chat, no phone, no WhatsApp. Getting a simple answer could take days. They wanted to move to Google Workspace but had already been using Google Drive under their company domain email registered as a personal Google account — and didn't know that was a problem.

• • Webmail hosting provider support was ticket-only — no live chat, no direct contact — making even simple issues slow and frustrating to resolve
• • The client had signed up for a free Google account using their company domain email address and had been storing files in Google Drive under that account
• • This created a direct conflict: Google Workspace cannot be set up on a domain that already has a Google account attached to it, without a careful migration process

Assessed the conflict, planned the migration carefully to preserve all existing data, and completed the full move to Google Workspace without losing anything.

• ✓ Reviewed the existing Google account setup — identified all Drive content, contacts, and data that needed to be preserved
• ✓ Navigated Google's domain conflict resolution process — properly disassociating the personal Google account from the domain before setting up Workspace
• ✓ Set up Google Workspace from scratch — domain verification, admin console, user accounts, and shared Drive
• ✓ Migrated all existing Drive files and email into the new Workspace environment
• ✓ Configured team permissions, admin controls, and email settings correctly

The client now contacts Tom directly on WhatsApp for any support — no more tickets, no more waiting. That direct access was part of the reason they switched.